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SAQ Privacy and Security Policy

Who are we?
Why do we have a Privacy Policy?
What does this privacy policy cover?
What personal information do we collect about you, and when do we collect it?
What personal information do we collect about you from other companies and organisations?
Credit checking and account management
Do we share your personal information with anyone else?
For how long does SAQ keep personal information?
How do we protect your data when it is transferred out of Europe?
How can I find out what personal information SAQ holds about me?
How can I change the personal information SAQ holds about me?
How can I manage SAQ's contact with me for marketing purposes?
How do we protect your personal information?
How do you find out about changes to our privacy policy?
Does SAQ's privacy policy protect me when I use SAQ's websites?
When do we use cookies?
How do you disable cookies?
Are third party sites covered by this policy?


We have developed this policy because we want you to feel confident about the privacy and security of your personal information

 

Who are we?

SEMTEC Limited T/A SAQ is the company that provides voice and data services in the UK and overseas. SAQ is the Trading Name of Semtec Limited.
SEMTEC operate mainly within the UK, being a communications services provider to the residential and business markets, supplying a wide range of communications products and services, including voice, data, internet and multimedia services, and offering a comprehensive range of managed and packaged communications solutions.
When we refer to "we" or "our" or "SAQ" we are referring to SEMTEC Limited T/A SAQ and its subsidiaries, or any of them, as the context requires.

 

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Why do we have a Privacy Policy?

We have developed this policy because we want you to feel confident about the privacy and security of your personal information. SAQ is registered under the data protection laws in the United Kingdom and takes all reasonable care to prevent any unauthorised access to your personal information.
When we refer to "personal information" in this privacy policy, we mean information, which identifies you as an individual, or is capable of doing so. Accordingly, we may hold and use data about you in your capacity as a consumer, a business customer, as an individual acting on behalf of a business customer, as a shareholder, or in any other capacity, for example, when you visit our websites.
Please read this privacy policy carefully. If you are visiting any of our websites or using any of our services, by continuing to do so, you indicate your agreement to our use of your personal information as set out in this privacy policy.

 

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What does this privacy policy cover?

This privacy policy only applies to how SAQ deals with your personal information. It does not apply to any other company or to any other company´s websites even if you access them through SAQ. If you disclose your personal information to other companies your information will be dealt with according to their privacy practices.

 

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What personal information do we collect about you, and when do we collect it?

We may ask you for information to enable us to provide a service to you and we collect this information by telephone, written correspondence or via a website. We may ask you for information including your name, private/business address, contact telephone numbers and email address. We may also ask you for other information that relates to the service you are using or ordering. For example, we may need your credit card number to charge you for certain services.
We may ask you for information to enable us to provide a service to you and we collect this information by telephone, written correspondence or via a website. We may ask you for information including your name, private/business address, contact telephone numbers and email address. We may also ask you for other information that relates to the service you are using or ordering. For example, we may need your credit card number to charge you for certain services.

 

We do not use this information to:

 

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What personal information do we collect about you from other companies and organisations?

We may receive personal information about you from other companies and organisations (for example, for marketing purposes) and we rely on these third parties to obtain your consent for us to use this information.

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Credit checking and account management

1. Please note that when you order goods and services from SAQ we may make enquiries about you for credit reference purposes. These enquires include searching your records held by Experian / Equifax or any other Credit Reference Agency (CRA) and checking any details held on you by the Interactive Media in Retail Group (IMRG) Security Alert or other Fraud Prevention Agencies (FPAs). When CRAs receive a search from us they will place a footprint on your credit file that may be seen by other organisations. At all times where your information is disclosed to us we will protect it in accordance with this policy and keep it secure.
2. We will carry out checks while assessing your application for telephone service and will verify your identity. We do this to help protect you from identity theft and fraud, and also to prevent and detect crime and money laundering.  We may also make periodic searches at CRAs and FPAs to manage your account with us.
3. If you tell us that you have a spouse or financial associate, we will link your records together so you must be sure that you have their agreement to disclose information about them. CRAs also link your records together and these links will remain on your and their files until such time as you or your partner successfully files for a disassociation with the CRAs to break that link.
4. Information on applications will be sent to CRAs and will be recorded by them. We may also give them details of your accounts and billing information, including how you manage it/them to CRAs We may tell them about payments you make to us, your account balances, and payment defaults [We may also give them historical information we hold about your payment history with us.] If you do not pay your bills on time, CRAs will record this information and it may be supplied to other organisations by CRAs and FPAs to perform similar checks and to trace your whereabouts and recover debts that you owe to them as well as us.

How to find out more
You can contact the CRAs currently operating in the UK; the information they hold may not be the same so it is worth contacting them all. They will charge you a small statutory fee.

 

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Do we share your personal information with anyone else?

We sometimes use other companies to provide services to you or to provide services to us. To enable them to do this, we may need to share your personal information with them. When we do so, these companies are required to act in accordance with the instructions we give them and they must meet the requirements of the Data Protection Act to keep the information secure.
We may share your personal information with other companies so that they can contact you with details of other products or services you may be interested in. We will only do this if you have agreed to this and where the companies agree to use your personal information for that purpose only. If you have agreed to receive information about products and services from another company and later decide not to you will need to contact that company yourself to let them know. You can of course ask us not to continue to provide your personal information to any more companies in future.
We may provide information, in response to properly made requests, for the purposes of the prevention and detection of crime, and the apprehension or prosecution of offenders. We may also provide information for the purpose of safeguarding national security. In either case we do so in accordance with the Data Protection Act. We also provide information when required to do so by law, for example under a court order, or in response to properly made demands, under powers contained in legislation.
If there is a change (or prospective change) in the ownership of SAQ or any of its assets, we may disclose personal information to the new (or prospective) owner. If we do so, we will require them to keep it confidential.
If you believe the personal information we hold is incorrect you may amend it by following the procedure set out below in "How can I change the personal information SAQ holds about me?"

 

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For how long does SAQ keep personal information?

The time period for which we keep information varies according to what the information is used for. In some cases, there are legal requirements to keep data for a minimum period. Unless there is a specific legal requirement for us to keep the information, we will retain it for no longer than is necessary for the purposes for which the data was collected or for which it is to be further processed.

 

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How do we protect your data when it is transferred out of Europe?

Countries in the European Economic Area (EEA) are required to have a similar standard of protection of personal data but this is not always the case in countries outside of the EEA. We do sometimes transfer data outside the EEA but before doing so take steps to ensure that your data will be given adequate protection as required by the Data Protection Act.

 

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How can I find out what personal information SAQ holds about me?

If you want specific information ie.:-


then you must contact Customer Services.

If you are asking for a full subject access request then put your request in writing, enclosing a cheque for £10 made payable to SEMTEC Limited and send to SEMTEC Limited, Bellamy House, Station Road, Petersfield, Hampshire, GU32 3HA.

You will also need to provide the following information so that we can process your request:



If you have any information such as reference numbers, dates and times of contact then please include them in your request.

(SAQ does record some calls for Quality and Training purposes, however, not all calls are recorded. Calls are only held for a short period of time. If you want a call recording it is essential that you provide the information requested above, otherwise we will not be able to proceed with your request).

Once we have all the relevant information we will process your request within the 40 day time limit allowed under the terms of The Data Protection Act.

 

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How can I change the personal information SAQ holds about me?

If the information we hold about you is inaccurate, please let us know and we will make the necessary amendments and confirm that these have been made.

 

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How can I manage SAQ's contact with me for marketing purposes?

You may choose not to receive marketing information from SAQ and, if you are already receiving such information from us, you can ask us to stop at any time. If you would like SAQ not to call or mail you with details of products, services and special offers, please call 08707 37 77 00 or contact your Account Manager. If you would like to stop unsolicited telemarketing calls from companies (including SAQ), please contact the Telephone Preference Service on 0845 0700707 or do this online at www.tpsonline.org.uk and register your telephone number(s). Direct marketing calls should stop after 28 days. If you would like to stop unsolicited direct marketing mailings companies (including SAQ), please contact the Mail Preference Service on 0345 034599 or do this online at www.mpsonline.org.uk. Direct marketing mailers should stop or significantly reduce after 3 months. (Remember to re-register if you change your address).

 

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How do we protect your personal information?

We are serious about guarding the security of your personal information and the details of any transactions made. We take appropriate organisational and technical security measures to protect your data against unauthorised disclosure or processing. We use a secure server to store the information you give us when you register or make an order (including your credit card details and your password). Any personal data you send us on-line is securely encrypted.
Please note that your billing account number is a sensitive piece of information, which can be used with your telephone number to find out information about your use of SAQ´s services. Please be sure to keep this information safe, and do not share it with others. For access to information such as billing and some business account and ordering services, extra proof of identity and authorisation may be needed.

 

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How do you find out about changes to our privacy policy?

We may change our privacy policy from time to time. New policies will be published on our web sites.

 

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Does SAQ's privacy policy protect me when I use SAQ's websites?

SAQ´s privacy policy also applies to information collected when you use any of our websites.
You do not have to register to access most of our websites. However, if you provide information via the "contact us" or any of the other interactive features, you indicate your consent to our use of your personal data in the manner described in this privacy policy.

 

 

If you have registered for any of the services available through our websites you may choose to cancel that registration at any time. You can do this in one of two ways:

 

 

Please ensure you inform us of the service which you wish to cancel.
If you do either of these, your personal details will be deleted from our website database.
Over and above what SAQ does to safeguard your privacy and security on-line, there are a number of things you can do to protect yourself from Internet fraud:

 

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When do we use cookies?

A "cookie" is a text file which is allocated by our server to your personal computer (PC) when you visit our website. If you want to know more about cookies please go to www.allaboutcookies.org which explains how cookies work and how you can manage their use. We use "cookies" to collect information from visitors to our websites and registered customers.
Our servers use two different types of cookies. The first type is known as a "session-based" cookie and is allocated to your PC only for the duration of your visit to our website. It helps you to move around the website faster. This cookie automatically expires when you close down your browser.
The second type of cookie known as a "persistent" cookie is allocated to your PC only if you agree by selecting the "Remember me" function. This cookie, if chosen, will remain on your PC for a period of time.
This cookie allows us to:
This cookie allows us to:

 

 

We do not store information regarding your telephone number, account or payment details in the cookie, and this information cannot be accessed using it. 
Please note that as the cookie is based on your PC, we will not find it if you visit our websites using a different PC to the one you registered on.

 

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How do you disable cookies?

All types of cookies can be removed from your PC but there may be some deterioration in the service you receive (for example, you may receive many pop up boxes containing the same advertisements or you may not be able to access a page you earlier personalised).
Your browser lets you choose whether to accept, not to accept or to be warned before accepting cookies. These settings can be found in the advanced preferences
In Internet Explorer 6 select: Tools menu / Internet options / Privacy
In Netscape 7.1 select: Edit menu / Preferences / Privacy and Security / Cookies
In Firefox select: Tools menu / Options / Privacy / Cookies
For removing the "Remember me" cookie, just unpick the box when you sign in.

 

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Are third party sites covered by this policy?

Third party Internet sites that you can link to from SAQ´s websites are not covered by our privacy policy, so we urge you to be careful when you enter any personal information online. SAQ accepts no responsibility or liability for these sites.
Other companies which advertise or offer their products or services on our website may also allocate cookies to your PC. The types of cookies they use and how they use the information generated by them will be governed by their own privacy policies and not ours.

 

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UK Support: 03707 37 77 01 
 UK Sales: 01730 77 42 14
ISPA MemberZyxel Authorised PartnerSEMTEC Limited © 1996 - 2017 | Code of Practice | Privacy Policy | Terms & Conditions |
SAQ is the trading name of SEMTEC Limited. Registered in England and Wales.
Registered office: Bellamy House, Station Road, Petersfield, Hampshire, GU32 3HA. Company Number 06481952 VAT Number: GB925187902