Support Centre
Please find here how you can contact SAQ. Support Tickets are available in which we will reply to you within one working day, or during our live chat opening hours, you may speak with us directly using the live chat portal below.
Trouble Tickets
Open or view a trouble ticket. Trouble tickets allow you to contact our support staff with a description of the problem you are having. Click here to submit a ticket.
Live Chat
Chat live with a member of the support team.
Click here to speak with us.
Service Status
ADSL 2+ 24Mb Max 21CN Services
Hosting
Co-Lo
VPS Services
POP E-mail
ADSL Max & 20CN Services
0845 Dialup
Transit
Customer Portal
Spamalizer E-mail Security
Partner Portal
Service Announcements
2010-02-24 - The reseller portal will be unavailable during the course of today while we carry essential maintenance. Apologies for any inconvenience.
2010-01-22 - A network problem is affecting some customers on our ADSL2+ 24mb platform, engineers are working to resolve the problem. Engineers are still working on this as of 1630. Apologies to anyone affected.
2009-12-17 - One of our hosting systems experienced control panel access issues due to a software problem today, web hosting and web sites were unaffected but customers may not have been able to login to their control panel. This has now been resolved.
2009-12-07 - An ongoing incident in Milton Keynes may affect customers with a degraded broadband service on the following dialing codes: 01173, 01179, 01256, 01730, 01865, 01872, 01980, 0238032, 0238034, 0238036, 0238048, 0238057, 0238061, 0238062, 0238064, 0238065, 0238090 and 0238062. Engineers are on site and working to fix the problem. Apologies to all those affected. Update: Engineers have restored service after an equipment change as of 12:20pm.
2009-12-03 - Due to a fault our 08707 numbers are not working - please call 01730 71 00 80 to contact us. This has now been fixed as of 2pm. Apologies for any inconveniences caused.
2009-11-30 - Some customers who use our spamalizer service may have received an interupt in the delivery of mail over the weekend. This is being looked into while the queue is processing again. Apologies to all those affected.
2009-10-29 - Our virtual server network and one of our mail servers experienced a partial service this morning. A fix has been put in place as of 10.00am. Apologies to anyone affected.
2009-10-14 - Our ADSL2+ Network experienced a partial service for many customers overnight. This has now been fixed as of 9.45 this morning. Apologies for any inconvenience.
Registered office: 18 Chapel Street, Petersfield Hampshire GU32 3DZ. Company Number 06481952 VAT Number: GB925187902