SAQ – Fair and acceptable usage policy (FUP / AUP)
What does all this mean?

In a nutshell, the following explains all the uses of SAQ’s Internet services that we consider unacceptable – in other words, unfair usage. SAQ maintains and promotes a policy of fair and acceptable usage at all times, so please ensure that any use of SAQ’s services, by yourself or anyone in your household or place of work, doesn’t in any way contradict the restrictions. You will also find your responsibilities to help keep our network secure listed at the end of this Fair and acceptable usage policy (the ‘Policy’).
Please ensure that anyone using your service to access SAQ’s Internet services agrees with this Policy and is aware of their obligations under it. This extends to your children or members of your household or your employees or office workers or any one accessing the network through your home or office.
You cannot use SAQ’s services for?

1. Unlawful, fraudulent, criminal or otherwise illegal activities
2. Sending, receiving, publishing, posting, distributing, disseminating, encouraging the receipt of, uploading, downloading, recording, reviewing, streaming or using any material which is offensive, abusive, defamatory, indecent, obscene, unlawful, harassing or menacing or a breach of the copyright, trademark, intellectual property, confidence, privacy or any other rights of any person
3. Commercial purposes outside the realms of day to day business and residential activities.
4. Sending or uploading unsolicited emails, advertising or promotional materials, offering to sell any goods or services, or conducting or forwarding surveys, contests or chain letters except to those activities relating to services provided under section 3.
5. Knowingly or negligently transmitting or uploading any electronic material (including, without limit, files that contain viruses, corrupted files, or any other similar software or programmes) which is known or likely to cause, interrupt, damage, destroy or limit the functionality of any computer software, hardware or telecommunications equipment owned by SAQ or any other Internet user.
6. Activities that invade another’s privacy, cause annoyance, inconvenience or needless anxiety to any person
7. Activities that are in breach of any other third party’s rights, including downloading, installation or distribution of pirated software or other inappropriately licensed software, deletion of any author attributions, legal notices or proprietary designations or labels in any file that is uploaded, falsification of the origin or source of any software or other material
8. Anything that may disrupt or interfere with SAQ’s network or services.
9. Launching “denial of service” “DoS” attacks.
10. Granting access to your services to others not residing at the premises at which these services are provided
11. Making excessive use of, or placing unusual burdens on, the network, for example by sharing files or sending large amounts of email.
12. Circumventing the user authentication or security process of a host or network
13. Creating, transmitting, storing or publishing any virus, Trojan, corrupting programme or corrupted data
14. Monitoring or recording the actions of any person entitled to be in your home or business premises without their knowledge or any person.
15. Collecting, streaming, distributing or accessing any material that you know, or reasonably should know, cannot be legally accepted.
Security

You are responsible for ensuring that any credentials selected by you remain confidential so that the service cannot be used by any unauthorised person.
You shall not disclose any credentials to any third party, or use the same for any purpose connected with the improper use of the network including accessing or attempting to access other parts of the services for which you do not have access rights.
You are responsible for taking all reasonable steps necessary to prevent a third party obtaining access to the network.
You must immediately advise us if you become aware of any violation or suspected violation of these security provisions.
What if someone uses the service without you knowing?

No excuse. You are responsible for all uses made of SAQ’s Internet services through your account (whether authorised or unauthorised) and for any breach of this Policy whether an unacceptable use occurs or is attempted, whether you knew or should have known about it, whether or not you carried out or attempted the unacceptable use alone, contributed to or acted with others or allowed any unacceptable use to occur by omission. You agree that SAQ is not responsible for any of your activities. Although the Internet is designed to appeal to a broad audience, it’s your responsibility to determine whether any of the content accessed via SAQ’s service is appropriate for children or others in your household or office to view or use.
Anything else you should know?

SAQ reserves the right to block any emails that have the characteristics of spam. You’ll be contacted by SAQ if any emails sent by you are blocked for this reason. Any spamming activity may result in suspension or termination of your service at SAQ’s sole discretion and without prior notice.
What about usage?

If it’s felt that any SAQ subscribers Internet activities are so excessive that other customers are detrimentally affected, SAQ may give the subscriber a written warning (by email or otherwise). In extreme circumstances SAQ may terminate those subscribers’ services without notice.
What happens if the Policy is breached?

If any subscriber is in breach of the FUP or AUP or both, service may be terminated with or without notice.
To report any illegal or unacceptable use please send an email to abuse@saq.net